Shipping policy

Thank you for shopping with Posh Mūzai Jewelry. We carefully prepare each order and want your jewelry to arrive safely and beautifully.

The following Shipping Policy explains our processing times, shipping, tracking, international orders, and delivery procedures.

DOMESTIC SHIPPING

Processing Time

Orders are typically processed within 2–3 business days after your order has been placed and payment has been successfully processed.

Orders are generally not processed, shipped, or delivered on weekends or holidays.

During new collection launches, promotional periods, holidays, or periods of high order volume, processing may take slightly longer. If we anticipate a significant delay with your order, we will contact you using the email address provided at checkout.

Please note that processing time is separate from shipping/transit time.

SHIPPING RATES & DELIVERY ESTIMATES

Shipping rates and available delivery options will be calculated and displayed at checkout based on your order and delivery destination.

Delivery dates provided at checkout or by the shipping carrier are estimates and are not guaranteed.

Occasional carrier delays may occur due to weather, holidays, high shipping volumes, customs processing, or other circumstances outside of our control.

SHIPMENT CONFIRMATION & ORDER TRACKING

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 24 hours for tracking information to become active after receiving your shipping confirmation.

INTERNATIONAL SHIPPING

Posh Mūzai Jewelry ships internationally.

International shipping rates and available shipping methods will be calculated and displayed at checkout.

International delivery times vary depending on the destination and may be affected by customs processing in the destination country.

CUSTOMS, DUTIES & TAXES

International orders may be subject to customs duties, import taxes, tariffs, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these additional charges are the responsibility of the customer and are not included in the purchase price or shipping charge paid to Posh Mūzai Jewelry.

Customs policies vary by country. We recommend checking your country's applicable customs requirements before placing an international order.

LOST, DAMAGED OR INCORRECT ORDERS

Please inspect your jewelry upon delivery.

If your order arrives damaged, defective, has a missing stone, or you receive an incorrect item, please contact us as soon as possible at poshmuzai@gmail.com.

Please include your order number, a description of the issue, and clear photographs of the item and packaging so we can review the situation and assist you.

If your tracking information shows that your package was delivered but you cannot locate it, please first check the delivery area and contact the shipping carrier. You may also contact us for assistance.